Support.

nox is a player for your own IPTV playlist — it doesn't include any channels. To begin, open Settings → Playlists → Add and paste either your provider's Xtream Codes login (server URL + username + password) or an M3U / M3U8 URL. nox then organizes your Live TV, Movies, and Series automatically.

If a stream buffers or won't start: confirm the playlist still works with your provider, check that your subscription with them is active, and test your connection from Settings → Speed test. Most playback problems come from the provider throttling a stream or an expired provider subscription — not the app.

Your first 7 days are free, with no card required. nox+ is then available weekly, monthly, or yearly (auto-renewing), or as a one-time Lifetime purchase. On iPhone and iPad, subscriptions are billed through your Apple ID — manage or cancel anytime in Settings → Apple Account → Subscriptions on your device. Cancelling at least 24 hours before the period ends stops the next charge.

Changed device or reinstalled? Open the nox paywall and tap Restore to recover an active subscription or a Lifetime purchase tied to your Apple ID.

Your account is identified by a device key created on first launch (no email required). Keep it safe — it's how your playlists and membership stay attached to you. You can view it under Settings → Device key.

Still stuck? Email support@nox-iptv.shop with your device key and a short description, and we'll help. We usually reply within one business day.